1. Obtain a UPS API Access Key.


To successfully connect the Freight Desk Online (FDO) to UPS, in addition to a UPS account, and a username and password to, you also need a UPS API Access key. If you don’t have one, sign into and navigate to Services > Integrating UPS Technology. Click on the UPS Developer Kit tile.

On the UPS Developer Kit page, click on the Learn About Integrating UPS Developer Kit APIs button.

On the Developer Resource Center page, scroll down to the Step 3: Developers: Download APIs section and click on the Access the UPS Developer Kit link.

On the next page, click on the Request an access key link.

Complete the Request Access Key form, and then click the Request Access Key button at the bottom of the page.

You’ll be delivered to the Request Access Key – Confirmation page. It will contain your access key (arrow 1). Record the access key in a safe place. You will need it later. Also on the page will be a table containing a list of Developer Resources and their Access Type. You are interested in
Rating – Package (arrow 2), Shipping – Package (arrow 3), and Tracking – Packages, Ground Freight, and Air Freight (arrow 4).

If the access type is Production, you have completed this step in the documentation and can proceed to the next step.

If the access type is Test then the access key needs to be promoted to Production. To do so, navigate back to the UPS Developer Kit page and click on the Manage Access Keys link.

Enter your access key into the Request Production Access section and then click the Request Production Access button.


2. Connect the FDO to the UPS web service.


After login to go to settings page, the link is listed on the top bar. On the left-hand side of the page, click on connections and then press Add Carrier button then locate and press UPS into the Parcel Carriers list. The Add Carrier Modal is used to establish the FDO's connection to UPS web services. Enter the information asked in this Modal and then click on Verify and Save button. You will see a success message if your credentials validated and saved. If not, correct them and try again.


Nickname A nickname for your account in FDO.
Account Number Your UPS account number. If you don’t have one please contact UPS to obtain one.
Account Country ISO 3166-1 alpha-2 Country code associated with the account.
Account Postal Code Postal code associated with the account.
Account Title Title associated with the account.
First Name Account holder's first name.
Last Name Account holder's last name.
Company Name Enter the company name.
Address1 Enter Your Address Line 1.
Address2 Enter Your Address Line 2 (Optional).
City Enter your city.
State/Province Enter your State/Province code.
ZIP/Postal Code Enter your ZIP/Postal code.
Country Code ISO 3166-1 alpha-2 Country code.
Email Enter your email address.
Phone Enter your phone number.